A: How long will it take to receive my order?

Q: In-stock products: Processed and shipped within 7–15 business days from the order date.

     Customized products: Require 6 weeks for production and delivery.

     Overseas deliveries: Typically arrive in 20–60 business days (delivery times may vary by region and customs clearance).

A: Are there variations in the appearance of marble products?

Q:  Yes, as a natural stone, marble inherently features unique variations in color, veining, and texture. These one-of-a-kind characteristics are not flaws — they enhance the beauty and individuality of each piece, making your item truly distinctive.

A: Do you offer custom or personalized marble products?

Q:  Yes, we provide custom and personalized stone products, including material options and custom size configurations. Simply submit your requirements via our website’s contact form to send an inquiry.

A: What is your shipping and return policy?

Q:  We provide worldwide shipping for all orders. Shipping costs and delivery timelines vary based on your location. For detailed information on our return policy (including eligibility, timeframes, and procedures), please contact our customer service team.

A: How can I contact customer service for assistance?

Q:  Our dedicated customer service team is ready to help with any questions or concerns. You can reach us via email at info@risingfortunetrading.com or through the “Contact Us” page on our website. We aim to respond to all inquiries promptly and deliver exceptional support.